Payment Policy

Last Updated: October 06, 2026

We want checkout to be simple, secure, and clear. This Payment Policy explains the terms that apply to all payments made on our website.

1. Accepted Payment Methods

We accept the following payment methods at checkout:

Credit and debit cards

• Visa
• Mastercard
• American Express
• Discover
• Diners Club

Digital wallets

• Apple Pay
• Google Pay
• Amazon Pay
• PayPal

Shop

• Shop Pay
• Shop Pay Installments

Available payment methods may vary depending on your device, order, and eligibility. Payment must be completed in full when you place your order. We do not add hidden handling fees at checkout, and we do not currently offer Cash on Delivery (COD).

2. Payment Security

Your payment information is protected. Payments on our website are:

• Processed through secure, encrypted payment gateways
• Handled through Shopify's secure payment infrastructure
• Processed in line with PCI DSS (Payment Card Industry Data Security Standard) requirements

We do not store or have access to your full credit or debit card number. Payment details are collected and processed by our payment providers.

3. Currency

All prices on our website are shown and charged in United States Dollars (USD). If you pay with a card or account issued outside the United States, your bank or card issuer may apply its own exchange rate or foreign transaction fee. We do not control these charges, and they are not included in our listed prices.

4. Order Confirmation

After your payment is successfully processed, you will receive:

• An order confirmation email with your order number and purchase details
• A shipping confirmation email with tracking information once your order ships

If you do not receive a confirmation email within 24 hours of placing your order, please check your spam or promotions folder first, then contact us at support@shoesotc.com.

5. Payment Authorization and Fraud Prevention

When you place an order, you confirm that:

• You are authorized to use the payment method you selected
• The billing information you provided is accurate and complete
• Enough funds or credit are available to cover the purchase

To protect our customers and our business, we may cancel or decline any order that we suspect involves fraud or unauthorized use of a payment method. If we cancel an order for this reason, we will notify you and refund any amount already charged.

6. Failed or Declined Payments

If your payment does not go through, you can try the following:

• Check your card number, expiration date, and billing address
• Make sure your card or account has enough available funds
• Contact your bank or card issuer to authorize the charge
• Try a different payment method

We do not process or ship an order until payment has been successfully completed.

7. Pricing Errors

We work to keep our prices accurate and current, but typographical or pricing errors can occasionally happen. If this happens, we may correct the price and cancel any order placed at the incorrect price. If we cancel your order because of a pricing error, you will receive a full refund to your original payment method.

8. Sales Tax

Where applicable, sales tax is calculated and added at checkout based on your shipping address, in line with state and local tax laws. Your final total, including tax, is shown before you complete your purchase.

9. Refunds

Refunds are issued in accordance with our Refund Policy. Once we receive and approve your return, your refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund to your account.

10. Chargebacks and Payment Disputes

If you have a concern about a charge, please contact us at support@shoesotc.com before filing a chargeback or payment dispute with your bank. Most payment issues can be resolved quickly by working with our support team directly.

11. Contact Us

If you have questions about payments or this policy, please contact us:

• Email: support@shoesotc.com
• Phone: +1 (212) 476-4556
• Business Address: 304 W 14th St, New York, NY 10014
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)