About Us

Welcome to Shoes Otc

Shoes Otc is an online shoe store serving customers across the United States. We want shopping for shoes to be simple from start to finish: easy browsing, clear pricing, and a support team that answers your questions.

Our Mission

To make shopping for shoes straightforward and trustworthy, with fair pricing, clear policies, and customer service that takes every question seriously.

We are committed to:

• Keeping our pricing clear, with no hidden fees at checkout
• Making shipping, returns, and support easy to understand
• Giving you a shopping experience you can trust from checkout to delivery

Why Shop with Shoes Otc?

• Clear pricing. The price you see is the price you pay, with shipping and tax shown at checkout.
• Simple shipping. Flat-rate shipping, free shipping on larger orders, and a tracking number with every order.
• Easy returns. A 30-day return window from the date your order is delivered.
• Responsive support. Real people answer your emails and calls during support hours.
• Secure checkout. Payments are processed through secure payment providers, so your information stays protected.

Shipping and Ordering at a Glance

Here is what to expect when you order:

• Processing time: 1–3 business days
• Transit time: 6–13 business days
• Estimated delivery: about 7–16 business days in total
• Shipping fee: $4.99 flat rate
• Free shipping: on orders of $55.00 or more
• Order tracking: a tracking number is provided with every order
• Returns: 30 days from delivery. See our Refund Policy for details

Accepted payment methods: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay, and Shop Pay Installments.

Shipping Notice

We currently ship to all 50 U.S. states. We do not ship to U.S. territories, APO/FPO military addresses, or international destinations at this time.

Our Promise

We want you to feel confident every time you shop with us. If something is not right with your order, please tell us and we will work with you to find a solution.

Contact Us

Have a question before or after your order? We are here to help.

• Email: support@shoesotc.com
• Phone: +1 (212) 476-4556
• Business Address: 304 W 14th St, New York, NY 10014
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)